DIRECTV Email Access

To access your email or manage your email account(s), click below.

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NOTICE: DIRECTV Email is Moving to a New Platform

Starting August 24, 2015 we will begin moving all email accounts off of the Google email platform to our new platform for email services. Google is ending its support of Gmail and Google Apps services for internet providers.

After the transition, you will notice a new look and feel to your inbox. Your email address, login and password will remain the same, and all of your email messages, contacts and calendar will be migrated to the new service platform without action from you.

Please Note During our email migration process, you may receive a notice from Google requesting acceptance of their terms and conditions. The reason you may receive Google's notice is because we have not yet migrated your individual email from Google's platform, which will occur sometime in the next few weeks. We apologize for any confusion.



If your email account is connected to any of the other services offered by Google (such as Google Docs, Google Sheets, Google Voice, etc.), you must use Google Takeout to preserve this data through Google before the migration in August. You should plan to do this by August 24, 2015.

To determine if you are using any of these services, visit Google Dashboard. Google offers a service called Google Takeout for saving your documents and data if you are using any of these Google services.

For more information on how to use Google Takeout visit Google Support, or see below to read our step-by-step instructions. We recommend every customer backup their data, no matter what services you use.

Important Note: You do not need to save your email information with this service, as it will cause you to u­nnecessarily use more data when you download the content. As part of the email migration, we will move all of your email information without any data effects on your account.

Need to Setup Your Email?

Depending on the device you use and how you access your email, you may have a few steps to take to set up your new email. Click on the links below for complete instructions.

Summary This article can help you decide whether you want to use POP3 or IMAP settings with your email client.

If you have ever gone into your email settings, it is likely you have been asked to make the choice between POP3 and IMAP.  What do these settings really mean?

  • The “POP” in POP3 stands for Post Office Protocol and this setting works just like the Post Office of the digital world. When a POP3 server delivers a message; it only delivers it once, and it can only be accessed from that location. POP3 deletes emails from the server as soon as they are downloaded.

    This could cause problems if you want to open an email on your phone that you previously viewed on your laptop. If you are someone who wants to have access to all of your emails though all of your devices (phone, laptop, tablet, computer, etc.) you should consider using IMAP settings.

  • IMAP, which stands for Internet Message Access Protocol, can be useful for people with multiple email clients and webmail interfaces. With IMAP, your messages are kept on a remote server and every time you check your inbox, all of your emails are downloaded from the server to your device. IMAP syncs all of your emails so that your activity (reading, moving and deleting) is the same across all locations.

POP3 may be better for those with smaller inboxes or limited data on their internet service plans, because each email only downloads once. IMAP downloads your email in each location, which uses up a little more data each time you check your email. Issues sending and receiving email can also occur if your inbox is full.

In short, POP3 stores your mail locally on whichever device you used to check it, while IMAP stores everything remotely on a server than can be accessed through any of your devices.